Lesson One: Emotional Intelligence
In this first lesson, we introduce and define what we mean by emotional intelligence and take a look at some of the most popular and easily accessible works on the subject to date.
Lesson Two: Self Awareness
This lesson looks at what emotions are and how we can become aware of them.
Lesson Three: Building Self Awareness
This lesson focuses on becoming aware of the sensations in our bodies and learning to associate and name those sensations as emotions. Learning some basics of how the brain works helps us to understand why emotional self awareness is not automatic.
Lesson Four: How Emotions Work
The last lesson focused on becoming aware of our emotions. We learned that emotions are physiological states in our body. This lesson will look at how emotions work, specifically for the purpose of making them work for us, not against us.
Lesson Five: Conscious Influence
This lesson expands on the emotional feedback flowchart to examine what influence we can have over automatic responses.
Lesson Six: Emotional Self-Management
This lesson outlines practical steps and strategies to handle emotions. Trying to control our emotions using brute force (or sheer determination) doesn’t work. Drawing from what we have learned in previous lessons, we explore smarter, more effective, and longer lasting strategies to manage our emotions.
Lesson Seven: Empathy
We’ve learned how emotions work in our own bodies. Now it’s time to apply that same learning to the emotions of others. Emotions are what allow for human connection. This lesson will explore what empathy is and how to increase it. Later in the week we will look at strategies to read emotions from words and body language. With practice, it is possible to learn to read the emotions of others and use this information to create lasting relationships.
Lesson Eight: Body Language
Today’s lesson is about learning to read body language. Remembering that emotions are felt in our bodies, they often express themselves in our bodies too. Therefore paying attention to faces, gestures, and postures is a rich source of information about what another person might be feeling.
Lesson Nine: Emotional Language
Today’s lesson is about learning to hear the emotions expressed in people’s words. Very often the words we choose contain clues as to how we feel, but remember that the emotional brain evolved before language. Therefore, when we speak, the emotional message is often carried in an indirect way. Listening for the emotional message behind words is a powerful way of discovering how a person
Lesson Ten: Bringing it all Together
This lesson is the pinnacle of the whole course. Everything we’ve learned so far has been building to this point. This lesson brings it all together and explores how to use the previous three skill areas (self-awareness, self-management, and social-awareness) to effectively manage relationships with others. We will also look at one simple technique to help stay on top of emotional situations.
Lesson Eleven: Redirecting Emotions
In the last lesson we learned how to create an emotional connection. This lesson explores what to do with that connection once it is established. Emotional energy needs a place to go. The goal of helping another person manage their emotions is to provide an appropriate outlet for those emotions.
Lesson Twelve: Building Trust
Trust is the bedrock of relationships. In our final lesson we examine how trust is built and deepened one small interaction at a time. Trust is based on the confidence we have in predicting how another person will behave. As we get to know each other we become more predictable and therefore also more reliable and trustworthy.